Call(515) 207-2450 Schedule Appointment

Three doctors, one hiring standard.

Every doctor on this staff is a Doctor of Physical Therapy. Every visit is one-on-one with them, start to finish, no rotating cast of aides. Behind them is the team that keeps the schedule, the paperwork, and the front desk running just as deliberately.

Dr. Bryan M. Ladd, PT, DPT, MS, OCS, at Kaizen Health and Wellness in Urbandale, IA
The team, between patients · Urbandale
01 How we hire 01 / 06

The standard we hire to.

We don’t hire for volume. Every doctor on this staff came in already licensed as a Doctor of Physical Therapy, but the license is the entry fee, not the interview. We watch each candidate run an actual evaluation before an offer goes out: can they explain, in plain language, what’s actually wrong and why, to someone who has never heard the word “biomechanics” in their life. If they can’t do that across the table from us, they can’t do it for a patient at 8am on a Tuesday, and the offer doesn’t go out.

Specialty matters here for the same reason. Match the wrong specialty to the wrong problem and treatment tends to look generic: a shoulder protocol handed to a knee, general strengthening handed to a joint that actually needed to move first, before it needed to get strong. That’s why your evaluation, not the front desk or the calendar, decides which doctor treats you.

02 Meet the doctors 02 / 06

The three doctors holding the plan.

Dr. Bryan M. Ladd, PT, DPT, MS, OCS, Orthopedics at Kaizen Health and Wellness in Urbandale, IA
Dr. Bryan M. Ladd · Orthopedics

Dr. Bryan M. Ladd

Orthopedics · PT, DPT, MS, OCS

Bryan treats the evaluation like the real appointment, not the paperwork standing in front of it. He’s board-certified in orthopedics, an Orthopedic Clinical Specialist by exam, and still happiest untangling the complicated shoulder case or the reasoning puzzle everyone else punted on. Five years as a Navy physical therapist, including running the department at US Naval Hospital Okinawa, taught him what a rushed model costs a patient, which is most of the reason Kaizen runs the way it does.

Dr. Dylan Holst, PT, DPT, Sports & Orthopedic Rehab at Kaizen Health and Wellness in Urbandale, IA
Dr. Dylan Holst · Sports & Orthopedic Rehab

Dr. Dylan Holst

Sports & Orthopedic Rehab · PT, DPT

Dylan joined Kaizen full-time in June 2024 after interning here that spring, and an Iowa State PT education left him focused on shoulder, low back, knee, and ankle pathologies. He asks more questions than most patients expect from a new doctor, mostly because the answers change the plan, and the cause-first habit carries through every phase that follows.

Dr. Lea Dodson, PT, DPT, Vestibular & Post-Surgical Rehab at Kaizen Health and Wellness in Urbandale, IA
Dr. Lea Dodson · Vestibular & Post-Surgical Rehab

Dr. Lea Dodson

Vestibular & Post-Surgical Rehab · PT, DPT

Lea, an Iowa State and Des Moines University graduate, focuses on post-operative recovery, balance impairments, hip and knee issues, and vestibular rehab, the cases where the timeline matters as much as the technique. She’s also developing a focus in women’s pelvic health, one more example of matching the right specialty to the problem instead of handing everyone the same protocol.

03 The rest of the team 03 / 06

Who else is holding the plan together.

Three more people your visit runs through before and after it’s one-on-one with a doctor.

Deana P. Ladd, Co-Owner & Operations Manager at Kaizen Health and Wellness in Urbandale, IA
Deana P. Ladd · Co-Owner & Operations Manager

Deana P. Ladd

Co-Owner & Operations Manager · RN, BSN

Deana runs benefits verification, records, accounting, and HR, the operations side that keeps every doctor’s schedule actually one-on-one. Her background spans Navy submarine medicine, Air Force family practice in Okinawa, and interventional radiology at Mercy Hospital before she joined Kaizen full-time as co-owner.

Katelyn Knapp, Front Desk at Kaizen Health and Wellness in Urbandale, IA
Katelyn Knapp · Front Desk

Katelyn Knapp

Front Desk · B.A. Psychology

Katelyn handles scheduling and billing questions, the practical side of a visit that still shapes whether it feels easy or not. She holds a B.A. in Psychology from the University of Iowa.

04 What they have in common 04 / 06

What the doctors have in common.

If you read staff bios before booking anywhere, that’s not fussiness. That’s good judgment. Hands-on care means an actual person’s hands, and knowing whose they are before you show up is a reasonable thing to want, and exactly why this page exists.

Past their specialties, the three of them run the same way. Every evaluation starts cause-first, not symptom-first. Every plan moves through the same four phases, Pain, Prime, Perform, Prevent, whichever doctor is holding it. Every visit is hands-on and one-on-one, the whole hour, no handoff to somebody else partway through. And every one of them will tell you, out loud, at the evaluation, roughly how many visits this should take and what “finished” is going to look like.

Pick a doctor. Or let the evaluation pick for you.

05 The intake 05 / 06

Put it in writing.

Five short questions. A real person calls you back, usually within two business hours, with times that fit your week.

The people who end up filling this out are rarely in the worst pain of their life. They’re just done working around it, done picking the errand that doesn’t require the stairs. If that’s the stage you’re at, this is the part where you stop researching and start.

Hours Mon-Fri 7:00 AM–6:00 PM, Sat-Sun Closed
Prefer to talk? (515) 207-2450, a human answers
Availability Same-week appointments, most weeks
On record 5.0 · 315 Google reviews
Appointment request 01 / 05

So we know who to ask for when we call.

We’ll need a name to book you in.

That didn’t go through. Call us at (515) 207-2450 and we’ll book you by phone.
06 Where we are 06 / 06

Easy to find. Easy to park.

In the neighborhood, with parking by the door. Come see the place before you commit, if you like.

Map 01The neighborhood

The clinic · Kaizen Health and Wellness

Address 11119 Plum Dr, Urbandale, IA 50322
Fax (515) 513-5431
Hours Mon-Fri 7:00 AM–6:00 PM, Sat-Sun Closed
Parking Free, by the door. No garage maze.

Get Directions ⟶Opens in Google Maps

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