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Bryan Ladd: Kaizen Health and Wellness

Physical therapy in other countries, and what Kaizen learned about customer experience during COVID.

Cover art for the “Life As An Outsider” podcast episode featuring Bryan Ladd of Kaizen Health and Wellness
Bryan Ladd: Kaizen Health and Wellness
01 The episode 01 / 03

Today, I talk with Bryan Ladd, the owner of “Kaizen Health and Wellness.” We talk all about physical therapy, what that looks like in other countries, and what Bryan learned during COVID, when the need for a great customer experience took precedence. I think you’ll like this one!

Audio episode

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Ready to talk to a specialist?

02 The intake 02 / 03

Put it in writing.

Five short questions. A real person calls you back, usually within two business hours, with times that fit your week.

The people who end up filling this out are rarely in the worst pain of their life. They’re just done working around it, done picking the errand that doesn’t require the stairs. If that’s the stage you’re at, this is the part where you stop researching and start.

Hours Mon-Fri 7:00 AM–6:00 PM, Sat-Sun Closed
Prefer to talk? (515) 207-2450, a human answers
Availability Same-week appointments, most weeks
On record 5.0 · 315 Google reviews
Appointment request 01 / 05

So we know who to ask for when we call.

We’ll need a name to book you in.

That didn’t go through. Call us at (515) 207-2450 and we’ll book you by phone.
03 Where we are 03 / 03

Easy to find. Easy to park.

In the neighborhood, with parking by the door. Come see the place before you commit, if you like.

Map 01The neighborhood

The clinic · Kaizen Health and Wellness

Address 11119 Plum Dr, Urbandale, IA 50322
Fax (515) 513-5431
Hours Mon-Fri 7:00 AM–6:00 PM, Sat-Sun Closed
Parking Free, by the door. No garage maze.

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